Business English: Using technology at work

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"I'm sorry, my phone isn't working"

Using technology is part of everyday working life for many people around the world. But even the best technology breaks down from time to time - and that often means making a phone call to get help.

In this programme, Feifei and Neil practise dealing with technology-related problems. What should you say when you're on the phone to IT support?

Using technology at work: Key phrases

Describing IT problems:

I can't connect to the internet.

I can't print anything.

I saved some files to my hard drive and they've disappeared.

Asking about IT problems:

Has this happened before?

What operating system are you running?

What version of the software are you using?

Giving advice about fixing IT problems:

You need to install an update.

Try re-installing the programme.

Your system needs a rebuild.

I'm afraid this can't be fixed.

文本：http://www.bbc.co.uk/worldservice/learningenglish/general/sixminute/2013/11/131121_6min_technology_problems.shtml

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